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The Name of the Game: Customer Service Since most hosting companies provide the same hosting options, the more important topic is customer service. It's easy to throw together a few servers, get a dedicated connection, add some more hardware, design a web site, and call yourself a web host. Buy what's behind that web site? It doesn't matter if you're a new to web hosting or if you're a seasoned professional, everyone needs to contact technical support sometime. A good web host will offer a 'knowledge base' or 'frequently asked questions' on their web site to give answers to the most common questions. This is helpful for you because you don't have to pick up the phone or email tech support if your question is there. If you're question is not covered on the web site, a good web host will have multiple ways for you to contact them. The most common form of communication is email or telephone. The downside of email support is that it can take time to get your questions answered. If you're new to web hosting, putting your question into words could be a problem in itself. Tech support by phone is usually quickest, but it also has it quirks. After calling the toll free number, you have to press 1, then 3, then 2, and then have to hold for the next available representative. If you're lucky, the person that answers the phone speaks coherent English and actually has a clue about their services. A new form of tech support is 'live support' where the company will have an icon on their site for you to click that will open an instant messenger window. This is great because you get to talk with the representative in real time without making the phone call. You still have to put your question into words, but at least they can help you clarify you problem. To test their customer service, spend some time navigating their support web site. If it seems to be lacking, move on to the next host. Do some research on the web to see if there are any complaints against the company. There are many forums on the internet dedicated to that subject. Check out there links: http://www.webmaster-talk.com/.You can also try to giving their toll free number a call to ask questions. Get a feel for what their company is like over the phone.
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If you are using a web designer for your project, check to see if they offer hosting. They probably offer the same packages that the bigger companies offer at close to the same price. The biggest difference should be the customer service. Because most web design firms are small companies, you should get personal service that is catered to your needs. At my firm we offer hosting exclusively to our clients. The difference we provide is that when you email us, we guarantee a response within one hour. If you call our office, a real person will answer the phone. In a saturated market such as web hosting, giving the best service to the client is the only way to do business. |
More Articles:1. How Much Bandwidth Does Your Web Site Need? By Marc Eberhart One of the most common concerns people have when deciding to host a web site is figuring out how much bandwidth they’ll need. Get too little bandwidth and you might be hit with overage fees or have your web site shut off altogether. Get too much and you’re paying for bandwidth that you don’t really need. The following is a helpful guide for determining the amount of bandwidth that’s right for your web site.Every time someone views a web page or downloads a file, bandwidth – also known as da… 2. The Top 15 Essential Ingredients of Every WINDOWS HOSTING Plan (Package) By Teeyes Siva First things First. Why would you like to have Windows Based Hosting when there are Linux packages for cheaper rates ? The answer is – it depends on what application you are looking to use for your hosting. Consider the tools and scripting languages you plan to use – if you use PHP, Perl or MySQL, Linux is the way forward. If apps are Microsoft-specific, then Windows is what you need. Clear…?Now let’s proceed with the essential ingredients of any Windows Hosting Plan.1. ASP Support – The cle… 3. Does Your Host Fight Spam? By Eric Lester Virtually anyone with an email address knows what Spam is, and has, perhaps, considered giving up the speed, convenience, and simplicity of email because of it. Those who have their own websites are more vulnerable than the average person with a single work or home email address from their company or Internet Service Provider. Email addresses visible on a website can quickly become Spam magnets, as automated programs, similar in form to search engine spiders, roam the web, looking for addresse… 4. Web Hosting Affiliate Programs - The No Brainer! Web hosting affiliate programs give webmasters the opportunity to earn commission by referring their website visitors to a web hosting company site. When a person signs up for a web hosting package and has been referred by an affiliate, commissions are usually paid in a lump sum ranging from $30-$60. This provides a great opportunity for webmasters with community and web development driven sites to make extra revenue. As the general public becomes more and more internet savvy, an increasing numb… |
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