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By David Leonhardt If you have spent much time earning a living on the Internet, few things will surprise you. However, I am always amazed with how many companies and individuals make astounding claims without backing them up. Web hosts and ISPs make such claims all the time: 99% uptime. Some web hosts post on their site live results of their uptime from a third-party web site monitoring company. However, those hosts are very few. Here are four reasons why every web host and ISP (Internet service provider) should post uptime and connectivity statistics from an independent, third-party web site monitoring firm, with an external monitoring network. Monitoring reports are excellent marketing tools This is the most obvious reason a web host or ISP should post monitoring reports on their site. Don’t tell me you have 99% uptime. Even the worst hosting companies and ISPs can make that claim, but it does not make it true. Prove it to me. Posting a report right on your home page, or posting a link to the report up front on the home page tells me you not only can make claims, but you can deliver! Make sure to post your uptime statistics for the last day, week, month and year, so the customers know you are in it for the tong haul. Web site monitoring reduces technical support work-load A recent review by Dotcom-Monitor reveals that accessibility calls to a web host’s technical support can be reduced by 30% just by posting the current status of the web site as reported by an independent monitoring service. Often a user will call technical support if he encounters a slow Internet connection or download times, dial-up problems, web site accessibility or various computer issues. Users assume the problem is with their web host or their ISP, and call technical support to fix the problem, even if the problem is on their computer. Real time independent connectivity reports eliminate the need for such calls in many cases, by showing what the status of the site is. A sample report at http://www.dotcom-monitor.com/reporting-card.asp gives an idea of how this works. Web site monitoring is good customer relations If it costs up to ten times more to attract a new customer than to keep an existing one, independent web site monitoring can help you keep those precious customers. Nothing is more frustrating for the end-user than to have her site down and nothing is more embarrassing for an ISP to receive a call from customer about a downtime, especially if it is related to a connectivity issue the hosting company or ISP is not even aware of. An external monitoring network can alert an ISP or web host immediately to problems that often cannot be detected by internal monitoring, allowing the company to address the issue immediately…and hopefully before a customer even notices that a problem exists. Monitoring cuts the burden of dispute resolution Corporate hosting clients and Internet access customers often expect certain levels of service and enter into an SLA (service level agreement). Often, SLA contracts impose fines on ISPs and web hosts who do not meet the targets. Determining how those levels are measured can be difficult, but an independent, third-party monitoring service can easily resolve disputes before they begin. Dotcom-Monitor is among those services that provides an added SLA reporting function, which can be seen at http://www.dotcom-monitor.com/service-level-agreement.asp . Both the host or ISP and the client can view the reports, and reporting intervals can be set based on the terms of the SLA contract. While every web site can benefit from some form of monitoring, no class of business needs more the credibility of an independent monitoring service as much as those who provide access to the Internet for their clients: ISPs and web hosting companies.
There has always been a long standing debate over whether or not to use a subdomain. Questions I commonly receive are...
These are all very good questions. Lucky for you, all the answers are right here. So let's get to it. What is a subdomain? A subdomain is just as it sounds, a sub or second-level of a domain. A standard domain looks as follows: www.mydomain.com. A sub domain would be... Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 |
More Articles:1. Unlimited Wealth Creation through Reseller Hosting Unlimited Wealth Creation through Reseller Hosting Web hosting can be an exciting business start up for aspiring entrepreneurs. All you have to do to set up your business is become a hosting reseller, i.e., provide hosting facilities to website owners. Here as a business owner, you are buying space from a big hosting company, and redistributing the hosting space to other website owners. Resellers are nothing but entrepreneurs acting as middlemen, offering you hosting services by leasing time and… 2. Why web hosts and ISPs need web site monitoring Why web hosts and ISPs need web site monitoringBy David LeonhardtIf you have spent much time earning a living on the Internet, few things will surprise you. However, I am always amazed with how many companies and individuals make astounding claims without backing them up.Web hosts and ISPs make such claims all the time: 99% uptime. Some web hosts post on their site live results of their uptime from a third-party web site monitoring company. However, those hosts are very few.Here are four reasons… 3. What to look for in a web host Finding a web host can seem like a daunting task, but it really doesn't have to be. I've filtered through no less than a dozen hosts in my 4 years online, and have been with one host for about 2 years now. For me, the important features of a prospective web host: Reliability Support Affordability Reliability is a very important thing if you're running a website for profit. It would be difficult to keep a membership if your web site was consistently unavailable. I had 2 web hosts that were p… 4. What Hosting Package is Right For You? As an owner of an online store you are probably faced with a number of important decisions. One of the first choices you can make is your selection of a web hosting package.Since a hosting company is responsible for showing your webpages to the world, your selection can have an incredible impact on your business.The wrong choice could be disastrous!But, even if you do careful research, the options for web hosting can be overwhelming. Although the majority of these companies provide quality servi… |
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